Douwe Egberts Blog

PLEASE READ AND SAVE FOR QUICK REFERENCE Remember, the more you know, the easier your job becomes! NG LOW TEMP FEATURE INSTALLATION AND TIPS BEFORE HEADING TO SITE: 1. You MUST have the latest version of Smuckers WBSD Tool on your tablet (V1.12.00 or greater) 2. You MUST have the latest version of NG 110 firmware update on your tablet (V1.02.00or greater) 3. You MUST have the latest version of NG 300 firmware update on your tablet (V1.02.00 or greater) ONCE ON SITE: 1. Confirm water connection is a COLD WATER connection ONLY 2. Verify with customer what temperature they are wanting the COFFEE, not the tank temp 3. Verify with customer there is a MANDATORY clean/flush cycle (approx. 10 mins) every week. It is their choice on which day, but it WILL BLOCK OUT THE COFFEE if not performed. Now, install the machine and filter as normal, or skip to next section if you are just adding the feature only to a machine that is already installed. INSTALLATION OF THE LO

Excellent Compact Water Softener Filter As stated in a previous blog regarding erroneous E21 errors, our solution has been to clean the level pin AND add a special water softener filter #5633001 . These filters should have already been sent to technicians that have an Excellent Compact in their area. Please check your inventory. If you do not have a #5633001 filter, please get with the office and request one. We need to have these on hand whenever we have a service call for an EC just in case. Adding this filter has been helping with this issue and we will continue with this coarse of action to remedy these errors. Please contact me by phone, text or email with your name by 4:00pm on Thursday 08/22/19 and you will receive a gift card for a free lunch courtesy of Mike and Rita as a thank you for YOUR due diligence in reading the service information that we put out. Angela Aschenbrenner aaschenbrenner@prestigetech.us 636-249-8308

C300 Valve Housing Assembly Part Ordering The C300 valve housing assembly #G-2730 (with restricter) is no longer available. We will only be stocking the valve housing #G-2762 and the restricter sleeve #G-1736 . You will need to order only the valve housing or the housing AND the restricter sleeve separately. Please DO NOT order #G-2730

Multiple E12 Errors on NG 110/300 Black E12 If you have a machine that has multiple boiler level (E12) errors, please follow these steps: 1. Check level sensor continuity 2. Check wire harness continuity If continuity exists and both are OK , revert the software . You will need to go to BOX and download the previous software onto your tablet, then connect your Blue Box to the machine to revert the software following the instructions below. If you have an trouble, Smuckers has provided the tech support number in the instructions 800-477-7490

C700 Secialty Drink Settings Chart This information can be found in Documents Library under: Coffee Machines > Smuckers > C700

Programming a C600/700 Without a Service Tag Don't have a Smuckers service tag, but need to access the programming? Here is how you can get your call completed without the tag. Now if you have broken or lost your tag, please get with the office for a replacement.